Waste Management Complaint
Reviewed by 
Promises made by WM and blown off 3 times and counting...
The wheel fell off our blue recycle bin about 6 weeks ago. Consequently, it cannot move as it is full of glass and paper, etc. I called WM and told them of this problem and they told me they'd send a guy out to repair or replace it. 2 weeks went by with no one showing up, so I called again. They apologized, saying "yeah, we see the notes in the computer, we'll send some one out this week." Another 2 weeks goes by and same routine, I call, I wait on hold forever, get more apologies, more acknowledgements from their computer and more promises, but still nothing. We are overflowing in recyclables, have a long way to go to the pick up spot to take this stuff and I'm recovering from an auto accident, so I just need a bin that will freaking roll! Bottom line, these folks are totally worthless, but they're the only game in town. I guess that's why they couldn't care less about follow through and doing the right thing. What a crock...
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