Waste Management Consumer Complaints All Reviews

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Waste Management Reviews

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  • Garbage services



    I just moved into a new apartment and Waste Management sent me a bill for the last three months. I have not lived at this location that long and I did not request their services. I have another contract with a disposal company and my landlord is aware of my garbage removal. Why does WM think they can monopolize this city and demand payment for all waste services in the city? I am sure this will drag on at my expense and no one from WM will try to resolve this. I am alos hearing that the city that I live in requires all tenants to have garbage removal with Wast Management. ???? You cant... More...
    (Miscellaneous)
    vlctan's Picture   vlctan    0 Comments   Comments
  • Waste Management Lied to Me!!!



    I called to have a sofa picked up about a month ago. They scheduled it for September 11, 2014 (yesterday). I called at 10:00 that morning to confirm, as it was raining and the sofa was in the middle of my driveway getting soaked. I was told they would be there that day. It continued raining and my sofa continued getting soaked. I called at 6:00 pm when no one had picked it up yet, and of course, the office was closed. I called again this morning and was told there was no record of a pick up scheduled! I told them that I confirmed the pickup was scheduled yesterday, and they said they had no... More...
    (Miscellaneous)
    christot's Picture   christot    0 Comments   Comments
  • Never pick up the garbage



    August 22, 2014 Scheduled pick up day is Wednesday and for the second time in 6 months they didn't pick up. 1st time it happened they told us they would come and pick it up for an additional $20 because their route driver said the garbage wasn't at the curb. LIE... The garbage is out.Tuesday night by 8:00 pm for Wednesday pickup RELIGIOUSLY! This time they promised to pick it up Friday following the Wednesday they didn't pick up. At 2:00 pm their automated service calls to confirm that the garbage was picked up. NOPE. Not picked up. So sorry. We promise before the end of... More...
    (Miscellaneous)
    Garbageyyy's Picture   Garbageyyy    0 Comments   Comments
  • Horrible service



    I am not surprised to read all the negative reviews. Waste Management may be the worst run company I've ever encountered. Our trash has sat out on the curb for more than a week. Daily calls to customer service have done nothing. They promise to do a pickup, promise to have a manager call, etc., but nothing ever happens. I don't know how they can stay in business. If you expect a company that actually values the customer and provides the service that you are paying for, I'd go with someone else. More...
    (Miscellaneous)
    GSrehobo's Picture   GSrehobo    0 Comments   Comments
  • Multiple Broken Promises regarding Dumster Service



    If you like multiple broken promises, you will love Waste Management. Here is my story: my sisters and I flew into central Florida from out of state because we had to move our mother into an assisted living facility and empty her house. We were on a short timeline, as we had to get back home to work. I called WM on Friday morning to request a dumpster and was assured that it would be delivered that day. When it had not arrived by 4:00, my sister called again and was again assured that it would arrive that day. Needless to say, it didn't and no one at WM ever even bothered to call and... More...
    (Miscellaneous)
    MikeU's Picture   MikeU    0 Comments   Comments
  • Promises made by WM and blown off 3 times and counting...



    The wheel fell off our blue recycle bin about 6 weeks ago. Consequently, it cannot move as it is full of glass and paper, etc. I called WM and told them of this problem and they told me they'd send a guy out to repair or replace it. 2 weeks went by with no one showing up, so I called again. They apologized, saying "yeah, we see the notes in the computer, we'll send some one out this week." Another 2 weeks goes by and same routine, I call, I wait on hold forever, get more apologies, more acknowledgements from their computer and more promises, but still nothing. We are... More...
    (Miscellaneous)
    alanmont's Picture   alanmont    0 Comments   Comments
  • Waste Management issues



    I ordered the year long weekly service pick up on April 29th. I was told my 96 gallon bin would be delivered within 7-10 business days. On business day 11 due to not receiving my bin I called to find out when I should expect it to be delivered. The customer service rep informed me my order did not hit their system until May 7th even though I have email confirmation and show my credit card being charged on April 29th. No one could or would explain the week delay but assured me my bin would be delivered no later than that Friday. Please note I had to speak with 3 separate reps to get any... More...
    (Delivery Services)
    jglasmer's Picture   jglasmer    0 Comments   Comments
  • waste recepticals



    Well, unfortunately, i cannot get away from this company, they are the only horse in town. I have been waiting a month for garbage and recycling containers. Amazingly enough, they are willing to charge me for service they cannot provide. They offered to pick up my garbage at curbside in bags. This in some areas may work, but in Palmdale, CA. that doesnt work with the wind factors of the last month. Now, if the morons running this company want to pick up my trash in Lancaster, well, they got a deal. I called 3 times, the last resulted in getting a month of fees taken off my bill.... More...
    (Miscellaneous)
    mfellis's Picture   mfellis    0 Comments   Comments
  • Worst Company I Have Ever Dealt With



    I warn all CONTRACTORS using Waste Management and all those using their disposal services on a per bin basis, DON"T USE them! They have been charging me triple the cost compared to local small disposal companies, no joke! Their billing is worse than terrible, when I receive invoices they always have a late payment fees and charge you daily rental rates longer than you had the bin, with numerous invoices you need to hire someone just to take care of their billing! I can't believe a company this large is so expensive and unorganized, they are a very large company shouldn't... More...
    (Home Improvement)
  • Just a bad company



    On 3/22 we cancelled our service and the auto-payment should have been cancelled at that time.. On 4/7 they took out of our checking acct the next payment. Have called several times about a refund, They tell me we should receive the refund in 72 hours. The next time I called they tell me it will take 6 to 8 weeks to get this refund. This is one bad company, They sometime do not pick up when they are suppose to. Ou nnieghbors have all so canceled their service More...
    (Miscellaneous)
    marpelf85614's Picture   marpelf85614    0 Comments   Comments
  • contracts



    Same same same signed a contract for 2 free months. Wanted to cancel said my contract was up 2013 3 years which on a second page that looks similar to buying a warranty for a year. Called after contract was up they said I was in a contract till 2016! Rollover contract.! 850.00 to break contract! Was an excellent paying customer for 15 years. Way to treat your customers waste management! More...
    (Delivery Services)
    mnby's Picture   mnby    4 Comments   Comments
  • Do NOT use Waste Mgmt if you care about service



    Waste Mgmt service is below standard. They do not pick up as scheduled, and it is not just occasionally it happens at least monthly. I used CSI prior to Waste Mgmt and they were amazing. Now I use Waste Industries and they are wonderful. If either of these companies ever had delays they let you know. On top of bad service when our apartment community was sold they raise our price from $888 per month to $2200. They did reduce the last month to $964 but it has been a nightmare with their finance department trying to figure out the last invoice. I would never recommend using their... More...
    (Miscellaneous)
    heatherizzo's Picture   heatherizzo    1 Comments   Comments
  • Lies!



    I asked the sales rep when I set up service if the $97 I was about to pay would cover everything to get my service and the sales rep said YES! I looked at my account online and I had a charge for $44 - $40 set up fee and $4 fee because they had to do a separate invoice!!!! This happened OCT 2013 and it has not been resolved!!! I did not complete my first quarter with them and they will not send me ANY reimbursement!!! They also came and took my trash cans 2 weeks before I told them to!!! Thankfully i had already set up service with a better, cheaper company that is actually GREEN-... More...
    (Delivery Services)
    kas331's Picture   kas331    0 Comments   Comments
  • trash pick up



    This company has horrible customer service. I paid my bill in January. I have been waiting for pick up going on three weeks now. I complained to the company using their 1-800 #. Was told I would get a pick up today. Of course they do not show. Now they say I didn't pay my bill. Which I did. I was given a fax # to send my bank statement proving that I paid. That # is useless. Tried to call them back and all offices are closed. So now I must wait till Monday and hope that I can find a person with a brain that can help me. Time to find a new company. More...
    (Furniture)
    sywulak999's Picture   sywulak999    1 Comments   Comments
  • Trash pick up in my neighborhood



    I live right next railroad tracks so my alley has one way in and out. Ill just mention today because this is a REGULAR thing for these guys. They pulled up today between 8 and 830 and are still sitting behind my house. Luckily schools are closed today otherwise they would be blocking me from getting out of my garage. See they sit right back there, smoke, talk, eat ect and think that no one sees them or that no one cares. Its ridiculous that they do this on a regular basis, not to mention they empty the trash and then leave then cans right in front of my garage instead of placing them... More...
    (Government, Civil Services, Politics)
    eaharve's Picture   eaharve    0 Comments   Comments
  • Large item pick-up.



    Issues with this company keeps coming up about services that should be performed and is in fact not performed. Missed trash pick-ups, which are then a charge of 25 dollars for a special trip. I placed a broken chair out with the trash and the chair was left. When I contacted them about it I was told that I didn't call 24 hours in advance for a special pick-up and that it would be an additional 35 dollars. Unbelievable, $35 to put a chair in with the garbage. No special trips, no heavy items, a pure rip-off!!! Do not use this company for your trash collection. You will be sorry eventually. More...
    (Real Estate, Brokers, Mortgages)
    Cford62's Picture   Cford62    0 Comments   Comments
  • I hate waste management



    I just got off the phone with these people. They cancelled my service 2 months ago and are still billing me for a service they have not provided. I hate this company they overcharge. I also requested that they come and get their bill and was told I would need to send a certified letter that was on the contract that I NEVER signed. I asked the rep to email me this so called contract and she said she didn't have it.....TOTAL SCAM and what a dishonest company More...
    (Miscellaneous)
    hmurray37's Picture   hmurray37    1 Comments   Comments
  • Too expensive to afford!



    I am a senior with back/disc problems and a long driveway with a far incline so I have had WM coming to the garage to pick up trash. They charge over $500.00 per year plus fuel charges, etc. I am changing over to Lilac Disposal in Rochester NY. They will come to the house and p/u only when I have a full bag. The bag cost is very reasonable and the annual pick up is under $200.00 per year More...
    (Miscellaneous)
    caroled's Picture   caroled    0 Comments   Comments
  • they can rewrite the contract.



    READ THE CONTRACT! If you agree to the terms, you also agree to the part where Waste / Advanced can rewrite the contract. They can essentially erase everything above your name, and write anything they want, and that's what you agreed to. IF YOU HAVE A PROBLEM, SIMPLY REFUSE TO PAY, AND TELL THEM TO PICKUP THEIR BINS OR YOU WILL CHARGE THEM $X RENT PER DAY. HOLD OFF PAYMENT FOR ANY SERVICE, AND WAIT FOR A DEAL WITH A COLLECTION AGENCY. PAY HALF PRICE OR LESS. THEN GET AN HONEST GARBAGE HAULER. More...
    (Miscellaneous)
    peterga's Picture   peterga    0 Comments   Comments
  • Waste Management Deceptive Practices



    Waste Management will get you to sign a 3 year contract and then not notify you on expiration and do what they call roll over for an additional 12 months. The require you talk only to a sales representative which will never call you back. Then they will say you must notify them by certified mail 90 days in advance that you want to cancel your service. This is the one of the worst kinds of big companies taking advantage of the small people. I have filed an complaint with the BBB to try and get their attention. I think someone needs to file an class action lawsuit against them for... More...
    (Miscellaneous)
    patr1ck24's Picture   patr1ck24    2 Comments   Comments
  • did you know you got billed 13 times in a 12 month period



    Waste management has a 28 day billing cycle that allows them to charge their customers 1 extra month a year. You can see it usually around the Oct Nov bill time. If you look at your billing statement online at wm you will see that your date changes a couple days every month. Looking this practice up online you will see that this tactic is used to increase their prices without telling you. Watch for me on a local sacramento news station soon as I am going to expose this. I have a business port potty and trash service with WM for over 12 years. I have called on this strange billing before... More...
    (Miscellaneous)
    Splat's Picture   Splat    0 Comments   Comments
  • contract



    I had gotten a contract in the mail from Waste Management and I did not sign it. I returned it with a note saying I wanted my service cancelled and the dumpster picked up by 9/30/13. I got a letter from some account rep telling me that the contract I signed 3 years ago had an auto renewal that would take effect if it was not cancelled within 90 days before it was renewal date. Who has the time to look back on a GARBAGE contract to learn about this auto renewal. Also, I am a residence and they have been charging me $125 a month for a commercial account that gets picked up once every... More...
    (Miscellaneous)
    ktwilhiteq's Picture   ktwilhiteq    0 Comments   Comments
  • Riverside Screw



    BIG RIP OFF!!! There is an automatic renewal contract. They offered to drop my bill from $307.00 to $115.00 if I singed a new one year contract. I was informed of this after they told me I was in a roll over contract. The person that singed the old contract is retired and we're under new ownership. It really makes me sick to think of how many people they're taking advantage of. If they can drop my bill almost $200.00 dollars at the drop of a hat for a new signature how much money are they really making? The only guarantee that you get by singing a contract is that your bill will... More...
    (Miscellaneous)
    jlsmith62182's Picture   jlsmith62182    0 Comments   Comments
  • resident in Navarre Florida



    Trash pick up knocks over recycling bin leading to it turned over in yard and not being emptied and items scattered throughout yard as well as trash not completely emptied and bin thrown in middle of Road has happened a number of times here in Navarre Florida im very displeased and hope these inconsiderate people working for you that already don't even have to get out of truck to do their job can have some self respect and also for peoples yard in which they are disrespectful toward can change or I will certainly be cancelling my services with you trasman may be their title but they... More...
    (Delivery Services)
  • Awful customer service!



    I don't even know where to begin. When I originally tried to setting up our service they told me they didn't service our area even though I told them everyone in our town had waste management collection cans. I had to call three different numbers to finally get service. We only used their services for a month and were told we would be sent a check for the money owed back to us within 4-6 weeks (after I called the customer service 800# 2 times since the first time I was told they had no record of us ever having service with wm). Now nearly 7 weeks later and 3 emails sent to their... More...
    (Miscellaneous)
    crysta's Picture   crysta    0 Comments   Comments
  • Never do business with Waste Management!!!



    Never do business with Waste Management! I made the mistake of ordering a dumpster on a construction site. It cost nearly $1000!!!!!!!!!!! The phone numbers were wrong on the dumpster...when I called several times they stated they didn't have record of it (because the street was mis-spelled on their records) Unbelievable!!! They are predatory and will take advantage of you...use any other garbage service...it will be cheaper and MUCH better customer service. More...
    (Miscellaneous)
    fddkv's Picture   fddkv    0 Comments   Comments
  • Residential



    My house is on 3529 Crooked Creek Dr. Diamond Bar, CA. I has been month that the driver did not pick up my green bin. I called the office several times and they send the driver to pick up. A week after then, the driver did not pick up again. I called the office and they told me I need to bundle up the palm leaves or put in to the green bin a little by little. I did as the person in the office told me by put the leaves a in the bin but the driver did not pick up again. I called them again. This I need to bundle it, to avoid all the trouble. I asked my gardener to help me bundle it but the... More...
    (Miscellaneous)
    sovannaryyu's Picture   sovannaryyu    0 Comments   Comments
  • Avoid Waste Management!!



    My husband and I have been customers of Waste Management for years, but customer loyalty means nothing to the company. We wanted a two yard dumpster for our home a few years ago, which they agreed to by then creating a commercial account, which led to us having to sign a contract. The first contract we signed was for two years and did not have the auto-renew clause built in. The second contract came to us one year into our two-year contract period, saying they needed to have the most current contract on file. Funny how you don't have to sign or initial the second page of the contract,... More...
    (Miscellaneous)
  • Waste Management Consumer Complaing



    Their customer service is awful. Our trash day is Wednesday, and I called ahead and paid extra for them to pick up a bulk item. The first time I called was Monday to get an estimate, the second time I called was to schedule the pickup (I was given different amounts each time and the customer service rep was angry when I questioned the amount the 2nd time). Wednesday, no pick up, called and ticket was filed. Thursday, no pick up, called and again ticket was filed and they assured me it would be picked up. Friday I had to call 3 times. The first time I got someone who could not even look up... More...
    (Miscellaneous)
    mlr5308's Picture   mlr5308    0 Comments   Comments
  • Account Numbers



    This is the first account I've had through WM where the first 5-digits of my social security number is used within the account number. To make matters worse, my roommate that lived at the same address before this, had the account in their name and their first 5-digits of their SS# were also included in their account number. They refuse to change it to support the privacy of the customer, citing that if your garbage gets picked through to call the PD, and that they do not use your SS# or ask for one. They refused to allow me to speak to a top Supervisor, indicating they were... More...
    (Miscellaneous)
    Cyraj7's Picture   Cyraj7    0 Comments   Comments
  • waste managemant policy



    3 year contract that allows them to increase the price whenever they want? Price has increased 100% in 12 months on one contract. Contracts autorenew for 3 years with no notice. You can't get out of this without paying high fees and penalties. This is the worst policy I have ever seen. They could care less about customer satisfaction because there is no way out. Mark you canendar in 35 months and write a letter, REALLY??????? More...
    (Miscellaneous)
    harry627's Picture   harry627    4 Comments   Comments
  • Waste Management billing and notifications



    Almost 12 year customer. thought paid on line? BUT apparently didn't go through so today did not pick me up? Called and informed had to catch up bill and then added $30 in fees. Said tried to call # on file (fax) twice to tell me. Are you deaf, didn't you hear a fax tone? 12 year old account that I had updated my online - they don't look there. So why did I update it then telling how to contact. Livid, if habitual but once in 12 years and NO effort, letter, email nothing to ask what was wrong. Just cancel and fees. Very Poor treatment. More...
    (Miscellaneous)
  • Waste Management: Billing Department Dishonesty



    We prepaid for 3 months of trash pick-up service from Waste Management starting early in 2012. In December of 2012, we had a new invoice to pre-pay for another three months of service, but money was tight for us, and we couldn't keep the service. In late February of 2013 things got better for us financially and we called to turn the service back on. The lady we spoke with told us we had to pay for the previous 3 months that they weren't picking up, plus pay for an additional 3 months and then we would be paid up until the 1st of June. On May 1, my trash was not picked up. I... More...
    (Miscellaneous)
    FL2BoysMom's Picture   FL2BoysMom    2 Comments   Comments
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