Waste Management Consumer Complaints All Reviews

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Waste Management Reviews

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  • Lied to me about rental of dumpster



    I built my own home recently and it was a new experience for me. During the process of preparing to build I was told by an employee of Waste Management that it was required that I rent a dumpster from Waste Management to dispose of the debris of building because my city uses Waste Management to pick up residents garbage. I had no reason at the time not believe him, but when he quoted pricing it was a much lower number than the day that I committed to delivery of the dumpster. Of course, I was angry, but I felt I had no recourse because I had to rent from them. After the dumpster was... More...
    (Delivery Services)
    ebsnorkel's Picture   ebsnorkel    0 Comments   Comments
  • Over paid Moron's



    I am disabled and it is difficult for me to walk. This being said, when I enter the front of my home after garbage pick up, my garbage can is missing from my drive. I locate my can in front of one of my two neighbors houses, which once located, I have to drag it off my neighbors property back unto mine. There about an inch off a disability lawsuit, my attorneys have been notified and are ready to proceed. More...
    (Delivery Services)
    MikieMike's Picture   MikieMike    0 Comments   Comments
  • Waste Management. Driver tryed to kill me.



    While leaving my job at Firestone on Wilson Road a Waste Management truck pulled out of the Humble dump right in front of me. Slamming on my brakes and pulling the emergency brake I started to slide off of the road. A large chunk of metal flew off of the truck hit my bumper blew the left front tire and both rear tires, broke an a/c line and a couple of brackets underneath my car. My vehicle is a classic 1990 Nissan 300ZX. Four hundred dollars later I call Customer Slervice and yes I mean Slervice. They ask me if I got the tag number. My reply no I was sliding off the road with three blown... More...
    (Repair Services)
    Corum78's Picture   Corum78    0 Comments   Comments
  • Waste Management bad business practices



    Our city forced the residents into a one hauler garbage service. We voters didn't get to vote, nice democracy. I haven't had Waste Management's service for over 5 years, but I received a bill from them after the one hauler was implemented. The city instructed home owners to not pay any bills from haulers after a certain date. I spoke to the city when I received this bill, they said don't pay. I called WM (a service I didn't have) and apparently they purchased my carrier in the middle of this transition. But, WM said to not pay this bill also. Months later,... More...
    (Miscellaneous)
    Cronin's Picture   Cronin    0 Comments   Comments
  • Garbage Pick up



    For those of you who have Waste Management......They bought out my provider(Christian Disposal) which I had paid 1 year in advance. They continued my service for the year, the first week after my paid time ran out they passed my house by and left my trash setting at the curb. I switched Companies to Smith Disposal Service for a better price and service. They left a message on my cell phone to pay if I wanted to continue service. I was told that I owe them because I did not call and cancel my service. I told them that I never subscribed to their service ever. They told me that they would TRY... More...
    (Miscellaneous)
    db2910's Picture   db2910    0 Comments   Comments
  • NEVER USE WASTE MANAGEMENT



    NEVER, EVER USE WASTE MANAGEMENT! I switched to WM from Rumpke and paid for a year in advance to get a reduced rate. I moved after 8 1/2 months and was told IN WRITING that I would get a refund of the remaining balance paid. I cancelled my service on 11/11/16. It is now 1/27/17 and I am still fighting with them to get my refund! At this point, I have given up all hope of ever receiving it! Customer Service is horrible!! STAY FAR, FAR AWAY! More...
    (Miscellaneous)
    Reviewer1219's Picture   Reviewer1219    0 Comments   Comments
  • Horrible company!!! Customer for over 35 years--



    We have been residential customers for over 35 years with Waste Management and recently discovered Waste Management charges us $245.00 per quarter for billing AND OUR neighbors pay only $67.00 per quarter...I mean next door neighbors on each side of us who get the cheaper rate. When I called to complain of their billing practice, they assured us that we would get the same rate as our neighbors. Well this didn't happen so now instead they now say they will now change the rates of ALL people in our sub-division to the higher rate that we pay..Well that was 4 months ago and my neighbors... More...
    (Delivery Services)
    husky12345's Picture   husky12345    0 Comments   Comments
  • NEVER USE WM



    TERRIBLE company to work with! Cost of trash removal increased 32% in one year, termination of service is extremely costly, made me pay for removal of bins that had never been delivered in the 11 years of service with them, and local office would not respond to many attempts to contact them regarding termination of service. Watch out and get ready to pay a LOT if you choose WM! More...
    (Miscellaneous)
  • Waste Management and Home Depot Bagster scam



    I bought a Bagster at Home Depot, filled according to the instructions, scheduled a pickup nd paid in advance. I received an Email that said it would be picked up on Monday. I received another email that said they were sorry, that they had to reschedule my pickup and they would contact me. Being a business owner myself I hate to bug anyone, but I had to reschedule my roofer because the bag was in the way so I decided to call and see if they had any idea when it would be picked up. The customer service person told me that they tried to pick it up but it was placed improperly! I explained... More...
    (Home Improvement)
    snsduburg's Picture   snsduburg    0 Comments   Comments
  • CUSTOMER SERVICE LIARS



    THEIR SERVICE STINKS!!! That I was PROMISED a PICKUP and They Refuse to Either Honor that or at least give a Credit for missing this Promised Pickup is Ridiculous. I find nothing about this Satisfactory At All. I was Promised Pickup on the following Tues. that day came and went and So I called AGAIN and was once Again ASSURED that I would get a Pickup by the next day and of course that Came and Went. Now I call and they say I will neither get a Pickup or any sort of compensation for their lies. FRUSTRATED DOES NOT EVEN BEGIN TO COVER IT! More...
    (Miscellaneous)
    ThymeX's Picture   ThymeX    0 Comments   Comments
  • AVOID WM ....HORRIBLE SERVICE



    I would never, ever recommend Waste Management to anyone. We were with this company for years, and they still DO NOT appreciate your business. Their extra fees are insane, the fees alone are as much as the service for the pickup. When you call in with a question no one can help you, all they tell you is %u201CWe will look into it%u201D. They do not care for their client%u2019s loyalty; all they care is to have you locked in these very high fees for the term. When the driver comes to pick up the waste, waste is left all over the floor when he is done, you call in, and no one cares. We... More...
    (Miscellaneous)
    pmendes123's Picture   pmendes123    0 Comments   Comments
  • COUNTY WASTE RICHMOND VA TERRIBLE CUSTOMER SERVICE



    I cancelled my trash service May 8th. County Waste instructed me to leave the two-95 gallon trashcans they provided with their service outside my house and they would pick them up. It is now June 1st. The trashcans are still sitting outside my house. I have contacted them five times about this. Each time they say "it's on the list." They do not care that I have called repeatedly and that having two trashcans sitting outside my house is causing the neighbors to complain and it causes confusion with my new trash service. Twice they committed to a day to pick them up and did not... More...
    (Miscellaneous)
  • Waste Management Gave Wrong Pickup Information for Large Pickup



    I made an online request last week for the yearly large item pickup. I got a response a couple days later from the Waste Management web customer service department telling me my pickup date was Monday, and to leave my trash by 6am the following Monday. On Monday emailed to say that the garbage truck had gone by and didn't pick up my stuff. Customer service said there are two trucks, so it won't be that one. I also informed them that someone else left a lot more trash, including a bed mattress. Then I emailed that night to say the trash wasn't picked up, and I've... More...
    (Delivery Services)
    nickdxx's Picture   nickdxx    0 Comments   Comments
  • Boycott Waste Management - Crooked, SCAM



    Our office executed an agreement with Waste Management to service our commerical account with a dumpster which would be tended to bi-weekly. After a few short months of service, the local office stated they are removing the dumpster because the drive has a blindspot exiting the property. Waste Management not only removed the dumpster but they sent me two trash cans plus they raised my rates? To make matters worse the regional supervisor stated that if I didn't accept the new rate and use the cans that Waste Management would slap me wih an early termination fee of approximately $600.00.... More...
    (Miscellaneous)
    edgepointva's Picture   edgepointva    0 Comments   Comments
  • Bagster Scam



    I jumped through hoops to get a a Bagster set up in front of my house. Paid the 200 for bag and pickup. It sat all day until 445 when WM said it could not be picked up. The note read, "it is not cleer. move further down. The bag is full. Give me a break. Terrible customer service over the phone. If you can get through they assure you they will call back. Of course they do not. More...
    (Miscellaneous)
    raymondcory's Picture   raymondcory    1 Comments   Comments
  • Trash collection



    started receiving electronic statements instead of paper statements and didn't realize it so missed a payment or two. Paid to what I thought was the balance but recieved a "paper" final demand notice that the account was past due, 6 months after I closed the account. Discovered that I was charged $35 fee to reinstate my account so that they could come and pick up the trash that was supposed to be picked up but was not picked up I guess to due the past due bill. So then I was charged for a week of trash pickup up on top of that since they came out "at my request".... More...
    (Delivery Services)
    charlie1226's Picture   charlie1226    0 Comments   Comments
  • Waste Management Dumpster delivery



    I ordered a dumpster to be delivered on a Friday as we had a major project planned for the weekend. As the end of the day approached, and no dumpster had been delivered I placed a phone to waste management to ask if the dumpster would still arrive. The customer service woman was extremely rude from the start. I was then informed that the delivery had been delayed until the following monday because the driver had run out of time. This was totally unacceptable as I had arranged a construction crew for the weekend. The rude woman informed me that when delays happen they do not inform customers... More...
    (Miscellaneous)
    Tonytt's Picture   Tonytt    0 Comments   Comments
  • Garbage services



    I just moved into a new apartment and Waste Management sent me a bill for the last three months. I have not lived at this location that long and I did not request their services. I have another contract with a disposal company and my landlord is aware of my garbage removal. Why does WM think they can monopolize this city and demand payment for all waste services in the city? I am sure this will drag on at my expense and no one from WM will try to resolve this. I am alos hearing that the city that I live in requires all tenants to have garbage removal with Wast Management. ???? You cant... More...
    (Miscellaneous)
    vlctan's Picture   vlctan    0 Comments   Comments
  • Waste Management Lied to Me!!!



    I called to have a sofa picked up about a month ago. They scheduled it for September 11, 2014 (yesterday). I called at 10:00 that morning to confirm, as it was raining and the sofa was in the middle of my driveway getting soaked. I was told they would be there that day. It continued raining and my sofa continued getting soaked. I called at 6:00 pm when no one had picked it up yet, and of course, the office was closed. I called again this morning and was told there was no record of a pick up scheduled! I told them that I confirmed the pickup was scheduled yesterday, and they said they had no... More...
    (Miscellaneous)
    christot's Picture   christot    0 Comments   Comments
  • Never pick up the garbage



    August 22, 2014 Scheduled pick up day is Wednesday and for the second time in 6 months they didn't pick up. 1st time it happened they told us they would come and pick it up for an additional $20 because their route driver said the garbage wasn't at the curb. LIE... The garbage is out.Tuesday night by 8:00 pm for Wednesday pickup RELIGIOUSLY! This time they promised to pick it up Friday following the Wednesday they didn't pick up. At 2:00 pm their automated service calls to confirm that the garbage was picked up. NOPE. Not picked up. So sorry. We promise before the end of... More...
    (Miscellaneous)
    Garbageyyy's Picture   Garbageyyy    0 Comments   Comments
  • Horrible service



    I am not surprised to read all the negative reviews. Waste Management may be the worst run company I've ever encountered. Our trash has sat out on the curb for more than a week. Daily calls to customer service have done nothing. They promise to do a pickup, promise to have a manager call, etc., but nothing ever happens. I don't know how they can stay in business. If you expect a company that actually values the customer and provides the service that you are paying for, I'd go with someone else. More...
    (Miscellaneous)
    GSrehobo's Picture   GSrehobo    0 Comments   Comments
  • Multiple Broken Promises regarding Dumster Service



    If you like multiple broken promises, you will love Waste Management. Here is my story: my sisters and I flew into central Florida from out of state because we had to move our mother into an assisted living facility and empty her house. We were on a short timeline, as we had to get back home to work. I called WM on Friday morning to request a dumpster and was assured that it would be delivered that day. When it had not arrived by 4:00, my sister called again and was again assured that it would arrive that day. Needless to say, it didn't and no one at WM ever even bothered to call and... More...
    (Miscellaneous)
    MikeU's Picture   MikeU    0 Comments   Comments
  • Promises made by WM and blown off 3 times and counting...



    The wheel fell off our blue recycle bin about 6 weeks ago. Consequently, it cannot move as it is full of glass and paper, etc. I called WM and told them of this problem and they told me they'd send a guy out to repair or replace it. 2 weeks went by with no one showing up, so I called again. They apologized, saying "yeah, we see the notes in the computer, we'll send some one out this week." Another 2 weeks goes by and same routine, I call, I wait on hold forever, get more apologies, more acknowledgements from their computer and more promises, but still nothing. We are... More...
    (Miscellaneous)
    alanmont's Picture   alanmont    0 Comments   Comments
  • Waste Management issues



    I ordered the year long weekly service pick up on April 29th. I was told my 96 gallon bin would be delivered within 7-10 business days. On business day 11 due to not receiving my bin I called to find out when I should expect it to be delivered. The customer service rep informed me my order did not hit their system until May 7th even though I have email confirmation and show my credit card being charged on April 29th. No one could or would explain the week delay but assured me my bin would be delivered no later than that Friday. Please note I had to speak with 3 separate reps to get any... More...
    (Delivery Services)
    jglasmer's Picture   jglasmer    0 Comments   Comments
  • waste recepticals



    Well, unfortunately, i cannot get away from this company, they are the only horse in town. I have been waiting a month for garbage and recycling containers. Amazingly enough, they are willing to charge me for service they cannot provide. They offered to pick up my garbage at curbside in bags. This in some areas may work, but in Palmdale, CA. that doesnt work with the wind factors of the last month. Now, if the morons running this company want to pick up my trash in Lancaster, well, they got a deal. I called 3 times, the last resulted in getting a month of fees taken off my bill.... More...
    (Miscellaneous)
    mfellis's Picture   mfellis    0 Comments   Comments
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