Waste Management Complaint
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Waste Management Dumpster delivery - Dumpster
I ordered a dumpster to be delivered on a Friday as we had a major project planned for the weekend. As the end of the day approached, and no dumpster had been delivered I placed a phone to waste management to ask if the dumpster would still arrive. The customer service woman was extremely rude from the start. I was then informed that the delivery had been delayed until the following monday because the driver had run out of time. This was totally unacceptable as I had arranged a construction crew for the weekend. The rude woman informed me that when delays happen they do not inform customers which is totally unacceptable. When I requested a immediate refund I was told that they do not do refunds for dumpsters. I asked to speak to a manager and was put on hold. The rude lady came back and stated that they would refund my money within 7 days. I will never use this horsecrap company again and suggest that if you need a dumpster for a project to look elsewhere. The rudeness was beyond anything I have ever experienced from any customer service.
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Review Rating: 1 out of 5
Reviewed By: Tonytt
Company: Waste Management
Product: Dumpster
Date Added: 9 years ago
Company Location
Manistee Michigan
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